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Troubleshooting
9.
5
Paper sticks
together.
• Ensure that there is not too much paper in the
paper input tray. The paper input tray can hold up
to 250 sheets of paper, depending on the thickness
of your paper.
• Make sure that you are using the correct type of
paper. See page 3.2.
• Remove paper from the paper input tray and flex or
fan the paper.
• Humid conditions may cause some paper to stick
together.
Multiple sheets of
paper do not feed.
• Different types of paper may be stacked in the
paper input tray. Load paper of only one type, size,
and weight.
• If multiple sheets have caused a paper jam, clear
the paper jam. See page 9.1.
Paper does not feed
into the machine.
• Remove any obstructions inside the machine.
• Paper has not been loaded correctly. Remove paper
from the paper input tray and reload it correctly.
• There is too much paper in the paper input tray.
Remove excess paper from the paper input tray.
• The paper is too thick. Use only paper that meets
the specifications required by the machine. See
page 3.2
.
The paper keeps
jamming.
• There is too much paper in the paper input tray.
Remove excess paper from the tray. If you are
printing on special materials, use the manual
feeder.
• An incorrect type of paper is being used. Use only
paper that meets the specifications required by the
machine. See page 3.2.
• There may be debris inside the machine. Open the
front cover and remove the debris.
Transparencies stick
together in the
paper exit.
Use only transparencies specifically designed for laser
printers. Remove each transparency as it exits from
the machine.
Envelopes skew or
fail to feed
correctly.
Ensure that the paper guides are against both sides of
the envelopes.
Condition Suggested solutions
Printing problems
Condition Possible cause Suggested solutions
The
machine
does not
print.
The machine is
not receiving
power.
Check the power cord connections. Check
the power switch and the power source.
The machine is
not selected as
the default
printer.
Select
Xerox Workcentre 3119 Series
as your default printer in your Windows.
Check the machine for the following:
• The front cover is not closed. - Close the front cover.
• Paper is jammed. - Clear the paper jam. See page 9.1.
• No paper is loaded. - Load paper. See page 2.3.
• The toner cartridge is not installed. - Install the toner
cartridge. See page 2.2.
If a printer system error occurs, contact your service
representative.
The connection
cable between
the computer
and the machine
is not connected
properly.
Disconnect the printer cable and
reconnect it.
The connection
cable between
the computer
and the machine
is defective.
If possible, attach the cable to another
computer that is working properly and
print a job. You can also try using a
different printer cable.
The port setting
is incorrect.
Check the Windows printer setting to
make sure that the print job is sent to the
correct port, for example, LPT1. If the
computer has more than one port, make
sure that the machine is attached to the
correct one.
The machine
may be
configured
incorrectly.
Check the printer properties to ensure
that all of the print settings are correct.
The printer
driver may be
incorrectly
installed.
Repair the printer software. See the
Software Section
.
The machine is
malfunctioning.
Check the display message on the control
panel to see if the machine is indicating a
system error.