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Troubleshooting
9.
12
Common macintosh problems
Problems in printer setup utility
Condition
Suggested solutions
There is described
"driver not
installed" at Product
List Window after
you click Add and
Select USB.
• Software is not installed correctly. Reinstall the
software. See
Software Section
.
• Make sure that you are using a high-quality cable.
Your product not
listed at Product
List Window after
you click Add and
Select USB.
• Make sure that the cables are connected correctly
and the machine is turned on.
• Check if “Ready” appears on the display of the
control panel. If not, clear the problem depending
on the error message; see “Understanding display
messages” on page 9.4.
• Make sure that the correct printer driver has been
selected at Product List Window after you click Add
and Select USB.