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Troubleshooting
16-6 WorkCentre Pro 665/685/765/785
Error Codes
Code Probable Cause Corrective Action
10 The Paper tray is Empty Add paper to the tray. Ensure the
tray is closed.
11 A Paper Jam occurred. Open the Top Cover, and clear the
copy paper jam. See the “Paper
Jam” section in this chapter.
12 A document jam occurred. Remove the jammed document.
See the “Paper Jam” section in
this chapter.
13 Operator control panel or Top Cover, is
open.
Close the panel or cover.
20 A power failure occurred. Check the Power Failure Report
and retry the operation.
22 File Error due to a Directory Error. Call for Service.
30 The
Stop
key was pressed during the
communication.
Retry the operation.
32 The designated number of pages does
not match the actual document.
Verify the designated number is
correct. If the document misfed,
resend the document.
33 Polling Error. The security code does
not match.
Check the security code and retry
the operation.
42 The Free Memory is zero causing the
communication to stop.
Recover sufficient memory by
completing reserved job, then
retry the communication.
50 The remote party cannot be reached
even after redialing.
Confirm the telephone number is
correct, then retry the
communication.
53 Security mismatch in Relay or Mailbox
transmission. The functions of the
remote machine and yours do not
match.
Confirm the remote party’s
security code, password and
telephone number.