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Troubleshooting
WorkCentre Pro 665/685/765/785 16-21
Image Quality
If the Document Scanner or Recording Unit is dirty, the quality of your
transmitted or received images can be poor. It is recommended that
these areas are cleaned regularly. Refer to “Maintaining the Machine”
for detailed cleaning procedures.
Problems with envelopes
If you experience feeding problems where the pre-stuck end of
envelopes becoming folded back during printing check that the
envelope is gummed completely.
Communications failure
With the H/N model, if a second line is not plugged in and you try to
send group jobs you will get a comms failure as line 2 is not plugged
in.
Set line 2 to 'receive only'.
The paper is fed out but
nothing is printed.
• Is the machine out of toner?
• Is the document on the sending side loaded
correctly?
Paper jams occur
frequently.
• Is the Paper Tray adjusted for the correct paper
size? See “Adjusting the Paper Tray”.
• Is the Paper Tray fully closed?
• Does the document fall within specifications? See
the User’s Guide, “Document Specifications”.
• Is the Right Side Cover fully closed?
Machine answers incoming
call but will not receive.
• If Refuse Junk Mail is On the machine will only
receive for other machines listed in your dial
directory phonebook.
Problem Check Items