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Common Printing Problems
Troubleshooting Guide
Problem Solution or Reason
STATUS indicator
does not light GREEN
when power switch is
turned to the ON (1)
position.
1. Check power connections from the printer to
the outlet.
With the STATUS
indicator light GREEN,
the printer appears to
be working, but
nothing is printed.
1. Verify that the labels are the correct type.
2. Check the roll and verify that the print surface
faces up for (direct thermal) printing.
3. Check that the transfer ribbon is correctly
routed and has the ink side out (TLP only).
Printing is faded or
poor quality.
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software or
with programming.
3. Check the roll and verify that the media print
surface is facing up.
4. Verify that the correct combination thermal
transfer ribbon and media are in use.
Printing stops and the
STATUS indicator
lights RED.
1. Possible problem sensing labels with transmis-
sive (gap) sensor. Perform AutoSense adjust-
ment. Align the transmissive (gap) sensor
position, see page 22.
2. Possible problem with label media.
a) Gap between the bottom of a label and the
top of the next label should be at least 1/16".
b) For tags, see Tag Media Sensing, page 46.
c) Use only Eltron approved labels and tags.
3. Possible label jam.
4. Check that the media is correctly routed.
5. Possible software/programming problem.
a) Check the printer memory configuration.
b) Refer to the EPL2 Programming manual
for the correct data syntax.
6. Transmissive sensor is dirty. Clean media
path.
42 980181-001 Rev.C
Troubleshooting