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MZ Series User Guide
• Check quality of media.
• If using label media, ensure the “Tone” setting is set to 50.
4. Partial or missing print:
• Check media alignment.
• Clean printhead.
• Ensure Media Cover is properly closed and latched.
5. No print:
• Replace battery.
• Check cable to terminal.
• (Wireless units only) Restore wireless connection.
6. Reduced battery life:
• Check battery date code — if battery is one to two years
old, short life may be due to normal aging.
• Recharge or replace battery.
7. Flashing Amber indicator:
• Check that media is loaded and that printhead is closed and
securely latched.
• If media is present and latch is closed, indicates that no
application is present or application is corrupted. Program
must be re-loaded.
8. Communication Error:
• (Wireless units only) Check that media is loaded, head is
closed and blue communication link light is on.
•(USB) Replace cable to terminal.
9. Label Jam:
• Open media cover.
• Generously apply alcohol to Printer in area of jammed
label.
10. Battery Pack Is Hard to Install
• Do not force the battery into place. Verify you have not
pinched any wires between the battery and the printer.
• Verify you are plugging the battery connector into the
printer correctly.