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Chapter 24 Troubleshooting
NWA-3500/NWA-3550 User’s Guide
290
• Inspect your cables for damage. Contact the vendor to replace any damaged
cables.
• Disconnect and re-connect the power adaptor to the NWA.
• If the problem continues, contact the vendor.
24.3 NWA Access and Login
I forgot the IP address for the NWA.
• The default IP address is 192.168.1.2.
• If you changed the IP address and have forgotten it, you might get the IP
address of the NWA by looking up the IP address of the default gateway for your
computer. To do this in most Windows computers, click Start > Run, enter
“cmd”, and then enter “ipconfig”. The IP address of the Default Gateway
might be the IP address of the NWA (it depends on the network), so enter this
IP address in your Internet browser.You can also use the following methods to
access the web configurator:
• If you know your NWA’s System Name, enter it in your browser’s URL bar.
The default System Name is NWA-Series. See Section 7.2 on page 111 for
information on locating and changing the NWA’s System Name.
Note: If you changed the System Name, and want to log into the NWA using the
System Name, you should enter a name not longer than 15 alphanumeric
characters.
• If you know your NWA’s MAC (Media Access Control) address, enter its last six
characters in your browser’s URL bar, in the format zyxelXX:XX:XX, where
XX:XX:XX represents the MAC address characters. The MAC address is
usually printed on a label on the NWA.
Note: The NWA has two MAC addresses; one for the wired interface (LAN, or Local
Area Network) and one for the wireless interface (WLAN, or Wireless Local
Area Network). Use the LAN MAC address when accessing the NWA over the
wired network, and use the WLAN MAC address when accessing the NWA
over the wireless interface.
• If this does not work, you have to reset the device to its factory defaults. See
Section 2.3 on page 38.
I forgot the password.