GL-1010 Administrator’s Guide 215
“Starting Controller, Please Wait” or “Shut-down in
Progress, Please Wait” Message Displays
Problem Description
The first response many users have to seeing this error message
displayed on the copier’s LCD Touch Screen is to restart the
controller. However, doing so can corrupt the GL-1010
controller
software or the entire hard disk drive. Often, this message simply
indicates unsynchronized communication between the copier and
the GL-1010, which can be resolved easily. Other times, the
message results from damaged hardware or corrupt software.
The following checklist helps you identify the source of the error
and then directs to you where you can find more information
about resolving it. If the problem persists after you have followed
all of the steps, contact Toshiba’s authorized dealer for further
assistance.
Troubleshooting Checklist
“Starting Controller, Please Wait”
Possible Cause Check Yes No
For
Instructions,
Go To...
Unsynchronized
communication
between the GL-1010
and the copier.
1 Reboot the controller. Please be
patient. It can take several
minutes for the controller and
copier to fully initialize and
commence communication.
When the system comes back
online, is the “Starting Controller,
Please Wait” or “Shut-down in
Progress, Please Wait” message
still displayed?
Next
Step
↓
End TopAccess
online Help.
CAUTION!
Reboot the GL-1010 remotely, using TopAccess. If you must reboot locally and cannot do so from the
copier’s LCD Touch Screen, press the Reset button on the GL-1010.
