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Troubleshooting
High volume printer — LCD display messages
LCD Display — Printer Condition Possible Cause Recommended Solutions
In thermal transfer mode, ribbon is not
loaded or is incorrectly loaded.
Load ribbon correctly.
In thermal transfer mode, ribbon sensor
is not detecting ribbon that is loaded
incorrectly.
1. Load ribbon correctly.
2. Calibrate sensors. See Zebra
XiIIIPlus User Guide (PDF on
drivers CD).
In thermal transfer mode, media is
blocking the ribbon sensor.
1. Load media correctly.
2. Calibrate sensors. See Zebra
XiIIIPlus User Guide (PDF on
drivers CD).
ERROR CONDITION — RIBBON
OUT
(Printer stops, RIBBON light on,
ERROR light flashes.)
In thermal transfer mode, printer did
not detect the ribbon even though it is
loaded correctly.
1. Print a sensor profile. The ribbon
out threshold is most likely too
high. See Zebra XiIIIPlus User
Guide (PDF on drivers CD).
2. Calibrate sensors or load printer
defaults. See Zebra XiIIIPlus
User Guide (PDF on drivers CD).
WARNING — RIBBON IN
(RIBBON light on, ERROR light
flashes.)
Ribbon is loaded but printer is set for
direct thermal mode.
If you are using thermal transfer media,
which requires ribbon, set the printer
for Thermal Transfer mode. See Zebra
XiIIIPlus User Guide (PDF on drivers
CD).
The media is not loaded or is loaded
incorrectly.
Load media correctly.
Misaligned media sensor. Check position of the media sensor.
ERROR CONDITION — PAPER
OUT
(Printer stops, MEDIA light on,
ERROR light flashes.)
The printer is set for non-continuous
media, but continuous media is loaded.
Install proper media type, or reset
printer for current media type and
perform calibration. See Zebra
XiIIIPlus User Guide (PDF on drivers
CD).
The print head is not fully closed. Close print head completely.
ERROR CONDITION — HEAD
OPEN
(Printer stops, ERROR light flashes.)
The head open sensor is not working
properly.
Call 3M Service.
THERMISTOR FAULT
(ERROR light flashes.)
The print head has a faulty thermistor. Call 3M Service.
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