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Chapter 4 145
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 229.
Symptoms (Verified) Go To
Power On Issue Page 146
No Display Issue Page 147
LCD Failure Page 149
Internal Keyboard Failure Page 149
Touchpad Failure Page 150
Internal Speaker Failure Page 150
Internal Microphone Failure Page 152
ODD Failure Page 154
Rightside USB Failure Page 157
Modem Failure Page 157
WLAN/WiMAX Failure Page 158
Bluetooth Failure Page 158
EasyTouch Button Failure Page 159
Media Board Failure Page 159
Finger Print Reader Failure Page 160
Thermal Unit Failure Page 160
Other Functions Failure Page 161
Intermittent Failures Page 162
Undetermined Failures Page 162
Chapter 4