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Troubleshooting
This chapter contains a list of problems that may be encountered while using the
Gateway, and solutions to overcome the problem.
LAN Connection Failure
Ensure the Gateway is properly installed, the
LAN connections are correct,
and the power is on.
Confirm the computer and Gateway are on the same network segment. If
unsure, let the computer get the IP address automatically by initiating the
DHCP function (see “DHCP Server”), then verify the computer is using an IP
address within the default range (192.168.1.2 through 198.168.1.254). If the
computer is not using an IP address within the range, it will not connect to
the Gateway.
Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in
the “Main Menu” screen.
Cannot Connect to the Internet
Ensure both ends of the power adapter and network cables are properly
connected and the status
LEDs on the front panel are working properly.
If running Windows 98, check the computer’s
TCP/IP settings. Select Start,Run,
enter
winpcfg
in the”Open”text box, then press Enter on the keyboard. The computer should
have an
IP address in the default range (192.168.1.2 through 198.168.1.254).
Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in
the “Main Menu” screen.
Ve rify the Gateway’s settings are the same as the computer by clicking Status in
the “Main Menu” screen.
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