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ADCP-90-250
Issue 1, November 1996
Page 14
1996, ADC Telecommunications, Inc.
4. SYSTEM INTEGRATION SERVICES
401
ADC offers the following system integration services. For calls originating in the U.S.A.
or Canada, dial
1-800-366-3891
,
extension 3000
. For calls originating outside the U.S.A. or
Canada, dial
612-946-3000
.
Technical Assistance Center
• Product Management
• Project Engineering
• Project Administration
• Network Design
• Broadband Design (RF Design and Strand Mapping)
• Integration Network Testing
• Network Monitoring (Upstream or Downstream)
• Power Monitoring
• Remote Surveillance
• System Turn-Up and Test
• Service/Maintenance Agreements
Technical Training
• Product Technology
• Custom Designed Training
Technical Operations
• Detail Engineering
• End-to-End Installation
• Drafting Services
5. CUSTOMER SUPPORT SERVICES
5.01
ADC offers the following customer support services. For calls originating in the U.S.A.
or Canada, dial
1-800-366-3891
, then request the extension listed. For calls originating outside
the U.S.A. or Canada, dial
612-946-3475
or
612-946-3000
.
BCG Technical Assistance Center
• Technical Information
Extension 3475
• System/Network Configuration
E-Mail: bcgtac@adc.com
• Product Specification
• Product Application
• Training
• Installation and Operation Assistance
• Troubleshooting and Repair
• Field Assistance
Sales Administration
• Quotation Proposals
Extension 3000
• Ordering
• Delivery
• General Product Information
Product Return Department
• ADC Return Authorization number and instructions
Extension 3000
must be obtained before returning products.
E-Mail: repair&return@adc.com
5.02
Product information and service can also be obtained by writing ADC Telecommuni-
cations, Inc., 4900 West 78th Street, Minneapolis, Minnesota 55435, U.S.A.