Filter
Top Products
18
Further information
Troubleshooting
If you experience problems when installing or using the Adder TS4, please check
through this section for a possible solution. If your problem is not listed here
and you cannot resolve the issue, then please refer to the ‘Getting assistance’
section.
Mouse does not move cursor on screen.
• If you move the mouse and the activity indicator (dot on 7 segment display)
does not flash then the Adder TS4 is not receiving data from the mouse.
Check the mouse connection to the Adder TS4, try resetting the mouse
using the reset function or re-powering the Adder TS4. If you are attempting
to connect the Adder TS4 to a system with a PS/2 mouse connection
that has not been powered down then you will need to use the mouse
restoration functions.
Keyboard does not function or functions intermittently. Num lock light
does not always come on when the num lock key is pressed.
• Some older keyboards were designed for use with specific systems and
are not truly AT or PS/2 compatible. These are not common but if you
experience problems try another keyboard.
Mouse causes channel to change.
• Some cheaper mice are not fully compatible with the Adder TS4 and can
lose data causing the channel to be changed (if mouse switching of channels
is enabled). Ensure that you are using a Microsoft compatible mouse driver
on your system. Some other manufacturers’ drivers may switch the mouse to
use a proprietary mouse data format not supported by the Adder TS4. If you
have unplugged and re-connected a mouse to the Adder TS4 then ensure
that you reset it using the mouse reset function.
Mouse jumps around the screen after disconnecting the mouse cable or
powering down the Adder TS4.
• The mouse data format may be out of synchronisation with that required by
the system (PS/2 or Intellimouse). Try the ‘restore Intellimouse’ function (F6)
to resolve the problem or repower the system.
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
• Adder Technology website
– www.adder.com
Check the Support section of our website for the latest solutions.
• Email
support@adder.com
• Fax in the UK: 01954 780081
in the US: +1 888 275 1117
• Phone in the UK: 01954 780044
in the US: +1 888 932 3337
SECT 5
Upgrade cable pin out