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Appendix A: Troubleshooting and Maintenance
This appendix covers the following common problems that may be encountered while using the APC 3-in-1 Wireless Mobile Router
and some possible solutions to them:
• General Problems
• Wireless Access — AP or AP/Router Mode
• Router Mode
If problems still exist after performing these procedures, contact the dealer.
General Problems
Problem 1: Cannot connect to the APC 3-in-1 Wireless Mobile Router to configure it.
Solution: Try using the wired Ethernet connection and the APC 3-in-1 Wireless Mobile Router’s IP address.
1. Connect a LAN cable from the APC 3-in-1 Wireless Mobile Router to the Ethernet port on the computer.
2. Set the APC 3-in-1 Wireless Mobile Router to Config mode.
3. Restart the APC 3-in-1 Wireless Mobile Router.
4. Restart the APC 3-in-1 Wireless Mobile Router.
5. Restart the computer, or perform a Release and Renew of the IP address (on the Ethernet Port).
6. Start the Web browser.
7. Enter the address as: HTTP://192.168.1.1
Wireless Access — AP or AP/Router Mode
Problem 1: The computer cannot locate the wireless access point.
Solution:
• Check the Broadcast SSID setting. Has it been disabled? If it has, the AP will not be listed in Available Wireless Networks. The
computer must be configured manually using Infrastructure mode (not ad hoc mode).
• To determine if radio interference is causing a problem, see if connection is possible when close to the APC 3-in-1 Wireless Mobile
Router.
Remember that the connection range can be as little as 50 feet in poor environments.
Problem 2: Can locate the APC 3-in-1 Wireless Mobile Router, but cannot establish a connection.
Solution:
• The SSID on the computer and the wireless access point must be the same.
Remember that the SSID is case-sensitive. So, for example “Workgroup” does NOT match “workgroup”.
• Both the computer and the APC 3-in-1 Wireless Mobile Router must have the same settings for Wireless Security. The default setting
for the APC 3-in-1 Wireless Mobile Router is disabled, so the wireless station will also have Wireless Security disabled.
If Wireless Security is enabled on the APC 3-in-1 Wireless Mobile Router, wireless stations must use the same settings as the APC
3-in-1 Wireless Mobile Router.
If the APC 3-in-1 Wireless Mobile Router is set to Allow Trusted Stations only, then each of the Wireless stations must be in the
Trusted Wireless Stations list, or access will be blocked.