Filter
Top Products
A “sad Macintosh” icon appears and the computer won’t start up.
This icon indicates that your Macintosh cannot start up because of a problem
with the system software or the computer hardware.
Eject any floppy disks by turning off the computer and then holding down the
mouse button while you turn the computer on again. Try starting up with the
system software CD-ROM disc. Do this by inserting the CD-ROM disc into
the CD-ROM drive and holding down the C key while you restart the
computer. (For detailed steps, see “Starting Up From the System Software
CD-ROM Disc” in Chapter 11, “Diagnostic Techniques.”) If the “sad
Macintosh” icon appears again, consult the service and support information
that came with your computer for information on contacting an Apple-
authorized service provider or Apple for assistance.
The computer freezes after the “happy Macintosh” icon appears but before the
“Welcome to Macintosh” message appears.
m Some equipment may not be correctly connected to your computer or an
individual piece of external equipment may be causing the problem.
Shut down the computer and disconnect external equipment. To determine
which piece of equipment is causing the problem, reconnect them one by
one and start up your Macintosh each time until the problem reoccurs.
m If the problem still occurs when no external equipment is connected to the
computer, the hard disk may be damaged.
Follow the instructions in “Testing and Repairing Your Hard Disk” in
Chapter 11, “Diagnostic Techniques.”
148
Chapter 10