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Chapter 5 Safety, handling, and support 48
Learning more, service, and support
You can nd more information about your iMac through Mac Help, System Report,
Apple Diagnostics, and online resources.
Mac Help. You can often nd answers to your questions, as well as instructions and
troubleshooting information, in Mac Help on your iMac. Click the Finder icon in the Dock,
click Help in the menu bar, and choose Mac Help.
System Report. To get information about your iMac, use System Report. It shows you what
hardware and software is installed, the serial number and operating system version, how much
memory is installed, and more. To open System Report, choose Apple menu > About This Mac,
then click System Report.
Apple Diagnostics. You can use Apple Diagnostics to help determine if there’s a problem with
one of the computer’s components, such as the memory or processor. Apple Diagnostics helps
to identify the potential source of a hardware issue and provides rst steps to try and resolve it.
Apple Diagnostics will also help you get in touch with Apple Support should you need more help.
Before using Apple Diagnostics, disconnect any external devices, such as a hard disk or external
display. Be sure you’re connected to the Internet.
To start Apple Diagnostics, restart your iMac and hold down the D key as it starts up. If prompted,
select the language for your location. Press the Return key or click the right arrow button. The
basic Apple Diagnostics test takes a few minutes to complete. If issues are found, a description
of the issue appears with additional instructions. Make a note of any reference codes before you
exit Apple Diagnostics.
Online resources. For online service and support information, go to www.apple.com/support.
You can learn about Apple products, view online manuals, and check for software updates.
Connect with other Apple users, and get service, support, and professional advice from Apple.
AppleCare support. If you need assistance, AppleCare representatives can help you with
installing and opening apps, and with troubleshooting. Call the support center number nearest
you (the rst 90 days are complimentary). Have the purchase date and your iMac serial number
ready when you call.
Your 90 days of complimentary telephone support begins on the date of purchase.
Country Phone number Web address
United States 1-800-275-2273 www.apple.com/support
Australia (61) 1-300-321-456 www.apple.com/au/support
Canada 1-800-263-3394 English:
www.apple.com/ca/support
French:
www.apple.com/ca/fr/support
Ireland 1-800-804-062 www.apple.com/ie/support
New Zealand 00800-7666-7666 www.apple.com/nz/support
United Kingdom (44) 0844 209 0611 www.apple.com/uk/support
Telephone numbers are subject to change, and local and national telephone rates may apply. A
complete list is available on the web at www.apple.com/support/contact/phone_contacts.html.
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