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Chapter 5: Troubleshooting ❖ 5-1
Troubleshooting Chapter5
Before You Begin Troubleshooting ...................................... 5-3
Hardware ....................................................................... 5-4
Software ........................................................................ 5-4
Trays and Covers ............................................................ 5-4
Consumables ................................................................. 5-4
Error Messages .................................................................. 5-5
Paper Jams ........................................................................ 5-6
What Causes a Paper Jam? ............................................. 5-6
Clearing Paper Jams ....................................................... 5-6
Clearing Area A (Without Duplex Module) .................... 5-14
Clearing Area A (With Duplex Module) ......................... 5-16
Clearing Area B ............................................................ 5-18
Clearing Area C ............................................................ 5-18
Clearing Area D ............................................................ 5-19
Clearing Area E ............................................................ 5-20
Clearing Area F ............................................................. 5-20
Clearing Area G ............................................................ 5-21
Clearing Area H ............................................................ 5-21
Clearing Tray 5 ............................................................ 5-22
Clearing the Duplex Module ......................................... 5-24