Avaya 555-233-503 Server User Manual


 
¤Fs¤mFsnnn 1-1QQQ_¢_Q¬
1
Call Center
^aF4apm4pm"am^FOpddp§amV "ddFmFOF"¤F"dd
FmFOph"Fdp4"F="^FFm=pO^a4^"zF
Table 1-1. Call Center features
Feature Page
Abandoned Call Search
1-3
Add/Remove Skills 1-5
Agent Call Handling 1-6
Auto-Available Split 1-21
Automatic Call Distribution 1-23
Basic Call Management System 1-39
Best Service Routing™ 1-42
Call Management System 1-58
Call Prompting 1-59
Call Vectoring 1-62
CentreVu Advocate 1-70
Expert Agent Selection 1-78
Inbound Call Management 1-87
Information Forwarding 1-94
Continued on next page