Avaya 555-233-503 Server User Manual


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¨zFVFmFdF4apm
¤Fs¤mFsnnn
1-81QQQ_¢_Q¬
Agent administration
aVmcaddpF"4^"VFmm"==aapm:"aVm"cadddF¦FdpF"4^caddOp^F
"VFm^Fm"¦F4pp¤Fam4phamV4"ddp"cadd:^F4"dda=Fda¦FF=p"m
"¦"ad"*dF"VFm§a^^Fcadd"aVmF=Omp"VFm"F"¦"ad"*dF:^F4"dda
¤F¤F=¤mada4"m*F"m§FF=*©"m"VFm§^p^"^FcaddF¤aF=p^"m=dF
^F4"dd
Detailed description
Agent selection
^F"=hamaFF="VFmFdF4apmhF^p="m="dd"m=damVFOFFm4F
=FFhamF§^a4^"VFm§addF4Fa¦F"mam4phamV4"dd
Agent Selection Method
4"m¤FFa^FmaOph"ddaa*¤apm|}p¨zFVFmaa*¤apm
|}pFdF4"VFmOp4"ddp^hF^p=4"m¤F^Fp_=dFVFm|}
p^FF"44¤zaF=VFm|}"dVpa^hpFdF4"VFmphpF
amOph"apmpm"VFmFdF4apmhF^p=:FF
‘‘Automatic Call Distribution’’ on
page 1-23
Call Handling Preference administration
^F4"dd^"m=damVzFOFFm4FFdF4F=pm^FVFmpVamOph4"mp¤F4"dd
*"F=pmFa^FVF"FmFF=p"VFmcadddF¦Fd
Table 1-23¤hh"a«F^p§"
4"ddap¤F=*"F=pmVF"FmFF=p"VFmcadddF¦Fd"=hama"apm§a^Fa^F
p=aa*¤apm
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