Avaya 555-233-503 Server User Manual


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"ddFmF
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1-12 ¤Fs¤mFsnnn
Timed After Call Work
a^ahF="=hamaFF=:"m¤p_m"VFmaahhF=a"Fd©zd"4F=am
hp=FOp"zF4aOa4dFmV^pOahF"OF4phzdFamV^F4¤Fmd©_"4a¦F4"dd
^Fm^FahF=amF¦"dF¨zaF:^F"VFm"¤ph"a4"dd©F¤mp^F
¤p_m§pchp=FO^F"VFm"4a¦"F§^adFmppm"4"dd:^F"VFma
zd"4F=am|mpahF=}hp=FFV"=dFpO§^F^F^F"VFmaam¤p_mp
"m¤"d_mhp=F
FahF=p"ddp§"VFmpF*F§FFmam4phamV4"dd:ppz"4F
"VFm§^Fm^F©^"¦Fp4phzdFF§pcOph^FzF¦ap¤4"dd§a^am"m"ddpF=
ahFm"==aapm:aO©p¤^"¦FphFVFm:¤FahF=p"ddp§"VFm
"==aapm"dahFp=a"d"pzd"4F^FhFd¦Fam"=aOOFFm§pchp=F"OF
^F4¤Fm4"dda4phzdFF=
Timed ACW and VDN
p¤4"m"=hamaFahF=Op"dd4"ddp"zdacadd"m=pp"m©
4phzdFF=4"ddp^Fzdacaddpp^F:am4d¤=amV=aF4"VFm4"dd:"F
Opddp§F=*©"ahF=§^Fm^F"m§FamV"VFmaam¤p_m§pchp=FO"
4"ddp¤Fp"zdacadd:^FahF=amF¦"dOp^Fp¦Fa=F^F
ahF=amF¦"dOp^F^¤mVp¤zp¦Fa=F"zzdaFp_ahF=

Cancelling Timed ACW
^Fm"m"VFm"4a¦"F¤p_mp"m¤"d_mhp=F=¤amVahF=:^F
"VFm*F4phF"¦"ad"*dF"m=ahF=a4"m4FddF=m"VFm4"m4^"mVFp
"m¤"d_mhp=F*FOpFp=¤amV"4"dd^F©Fh4"m4FdahF="m=
"zzdaF|mpahF=}hp=F§^Fm^F4"ddaFdF"F=^F"VFmFh"amam
¤mad^Fp^FF¤F"mp^Fhp=F^Fm^F"VFmFdF"F"m
4"dd:^Fd"hz|aOzp¦a=F=}daV^^FFm=pO^F"=hamaFF=ahF=
amF¦"d:^Fd"hzVpF="c"m=^F¤p_md"hzdaV^
ahF="dpa4"m4FdF=§^Fm"m"VFmzFF^F*¤pmp=a"d^F

O"m"VFm"4a¦"F¤¨ada"©pchp=F=¤amVahF=:^F"VFma
zd"4F=am^"hp=F"m=ahF=a4"m4FddF=
Agent request for supervisor assistance
pF¤F"a"m4FOph^Fzda¤zF¦ap:"m"VFm:§a^p§a^p¤"m
"4a¦F4"dd:zFF^Fa*¤pmpz¤^F4"ddpm^pd="m==a"d^F
azd¤^Fzdam¤h*F^F"VFmh¤*FdpVVF=amp^Fzdaa
VFmF"F_*¤amVamV"^F¤zF¦ap"apmO"zda¤zF¦apamp
"aVmF=:^F"VFmF4Fa¦FamF4FzpmF
Fm="m^p¤d=zF^F"*¤pm*FOpFzFamV^Fa
*¤pm^a
"ddp§^Fhpd"F"mOF^F4"dd^aamVdacF"zapa©4"dd"^F
¤zF¦apF
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