Glossary and Abbreviations
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adjunct-controlled split
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adjunct-monitored call
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Adjunct-Switch Application Interface (ASAI)
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ADM
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administer
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Administered Connection (AC)
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administration group
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administration terminal
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Administration Without Hardware (AWOH)
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ADU
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AE
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after-call work (ACW) mode
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agent
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agent report
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AIM
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AIOD
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