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48 AutoView 424 Installer/User Guide
General keyboard/video problems
If the building has 3-phase AC power, ensure that the computer, the AutoView
424 and the monitor are on the same phase. Best results are obtained when
they are on the same circuit.
Use only Avocent supplied cable. Avocent warranties do not apply to damage
resulting from user supplied cable.
Do not use a 2-wire extension cord in any Avocent product confi guration.
Test AC outlets at computer, AutoView 424 and monitor for proper polarity and grounding.
Use only with grounded outlets at the computer, AutoView 424 and monitor.
When using a backup power supply (UPS), power the computer, AutoView 424
and the monitor off the supply.
OSD menu does not “pop-up”
Type <CM>OSD1<Enter> to activate OSD.
Verify that you are pressing the Control key twice within one second. If the
problem persists, contact Avocent Technical Support.
Unable to change channels on OSD
Verify that the channel is powered. Check the address confi gured in OSD. If the
computer is powered and the address is correct, call Avocent Technical Support.
Administrator password
Call Technical Support.
User password is forgotten
Contact your system administrator.