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Appendices 21
Appendix B: Technical Support
Our Technical Support staff is ready to assist you with any installation or operating issues you
encounter with your Avocent product. If an issue should develop, follow the steps below for the
fastest possible service:
1. Check the Troubleshooting section of this manual to see if the issue can be resolved by follow-
ing the procedures outlined. See Appendix C.
2. Check our web site at www.avocent.com/support to search the knowledge base or use the on-
line service request.
3. Call Avocent Technical Support for assistance at (888) 793-8763. Visit the Avocent web site at
http://www.avocent.com/support and select Support Phone Numbers for current support hours.