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AXIS 250S User’s Manual Troubleshooting
37
Appendix B - Troubleshooting
This appendix provides useful information to help you to resolve any difficulty you might
have with your AXIS 250S. Symptoms, possible causes and remedial actions are provided
in a quick reference table.
Checking the Firmware
One of your first actions when attempting to solve a problem should be to check the
firmware version currently installed. An updated version may contain a correction that
fixes your particular problem. For more information, please see Updating the Firmware, on
page 41.
Support
Should you require any technical assistance, please contact your Axis reseller. If your
questions cannot be answered immediately, your reseller will forward your queries through
the appropriate channels to ensure a rapid response.
If you are connected to the Internet, you can:
• Download user documentation and firmware updates
• Find answers to resolved problems in the FAQ database. Search by product, category, or
phrases.
• Report problems to Axis support staff by logging in to your private support area
Visit the Axis Support Web at www.axis.com/techsup/
Server Report
The server report contains important information about the server and its software, as well
as a list of the current parameters.
Viewing the Log Files
The AXIS 250S log files records events within the unit and can prove a useful diagnostic
tool when attempting to resolve any problems that might occur. Please see Support - Logs
& Reports, on page 33.