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TROUBLESHOOTING
You can find technical support information at http://www.belkin.com/networking
or www.belkin.com through the tech support area. If you want to contact
technical support by phone, please call 877-736-5771. Technical support is
available 24 hours a day, 7 days a week.
RECOMMENDED WEB BROWSER SETTINGS
Netscape® Navigator® 4.0 or Higher
1. Start Netscape. Click on “Edit” then “Preferences”.
2. In the “Preferences” window, click on “Advanced” then select “Proxies”. In the
“Proxies” window, select “Direct connection to the Internet”.
Problem
The Easy Install Wizard is
not able to connect my
Router to the Internet.
Possible Cause/Solution
1. The software must be run from the computer
that is connected to the modem. The
Internet connection must be active and
working at the time of installation. Connect
your computer back to the modem and make
sure the Internet connection is working.
Once you have verified that the Internet
connection is working, run the Easy Install
Wizard again.
2. If your ISP requires a user name and
password, make sure that you have typed in
your user name and password correctly. Some
user names require that the ISP’s domain be
at the end of the name. Example
“myname@myisp.com”. The “@myisp.com”
part of the user name may need to be typed
as well as your user name.
3. Make sure that the modem is ON. Check the
wall adapter and the power connection at
the modem. Some modems have a power
switch. Make sure the power switch is in the
ON position.