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CHAPTER 7: Troubleshooting
7.6 Calling Black Box
If you determine that your ServSwitch Wizard Extender is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black
Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem—that is, which module(s), what type
of cable, computer, and keyboard, what make and model of monitor and
mouse, etc.;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
7.7 Shipping and Packaging
If you need to transport or ship your ServSwitch Wizard Extender:
• Package it carefully. We recommend that you use the original container.
• Before you ship it back to Black Box for repair or return, contact us to get a
Return Authorization (RA) number.