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10.0 Troubleshooting Guide
This is a simplified troubleshooting guide listing some of the typical problems. It is not intended
to provide technical details or repair methods, but can serve as a guide for fault isolation in the
field.
If you need additional help, please contact BOCA at
Tel: (561) 998-9600 Fax: (561) 998-9609
1. NO OPERATION, POWER INDICATOR IS OUT
a. Check the power cord for proper installation at both ends.
b. Check main fuse and replace if blown. (2amp, 250 volt, SB)
c. Check that there is power at the AC receptacle.
2. POWER IS ON BUT NO OPERATION
a. Check all electrical connections on the printer.
b. If cutter motor does not rotate after power up, See # 6.
c. Unplug the thermal head and turn on the printer.
If printer works, replace the thermal head.
d. Replace the Main logic board.
3. POWER IS ON BUT TICKET WILL NOT LOAD
a. See # 2
b. Make sure the print head/cam lock assembly is fully locked in the closed position.
Consult “Thermal Print Head” in Section 8.1.6.
c. Check that the ticket stock is being loaded correctly.
d. Replace ticket load switch.
e. Replace ticket cut opto.
f. Replace the Main logic board.
4. ERRATIC CUT POSITION
a. Check for defective ticket stock. Is the black mark unevenly spaced apart or
light in color? Is the ticket too wide for the paper path?
b. Clean off opto eyes. Consult “Optical Device” in Section 8.1.5.
c. Check that the platen is clean. Consult “Rubber Drive Roller” in Section 8.1.7.
d. Replace ticket cut opto.
e. Replace ticket load switch.
g. Replace the Main logic board.
5. ERRATIC PRINT POSITION
a. See # 4
6. CUTTER DOES NOT CYCLE
a. Check for blockage in the cutter area.
b. Make sure printer is set for MINI. Consult Section 5.0
c. Replace the cutter assembly
d. Replace the Main logic board.
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