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BRADY printers, excluding thermal printheads which are warranted separately below, are warranted
against defects in material or workmanship for six (6) months from the date of original shipment by BRADY
USA, INC. This warranty does not cover normal wear and tear and shall be null and void if the equipment
is modified, improperly installed or used, damaged by accident or neglect, or in the event any parts are
improperly installed or replaced by the user.
Since printhead wear is part of normal operations, the original printhead and replacement printheads
are covered by a limited warranty of six (6) months from the date of original shipment by BRADY
USA, Inc. To qualify for this warranty, the printer must be returned to the factory or other authorized
service center. Although the user is not required to purchase BRADY brand supplies (media and/or
ribbons), to the extent it is determined that the use of other supplies (media and/or ribbons) shall have
caused any defect in the thermal printhead for which a warranty claim is made, the user shall be
responsible for BRADY USA, INC.’s customary charges for labor and materials to repair such
defect. To the extent that it is determined that failure to follow the preventive maintenance schedule
and procedures listed in the User Guide shall have caused any defect in the thermal printhead for
which a warranty claim is made, this limited warranty shall be void.
BRADY USA, INC.’S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO
FURNISH PARTS AND LABOR FOR THE REPAIR OR REPLACEMENT OF
PRODUCTS FOUND TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP
DURING THE WARRANTY PERIOD.
As a condition of this warranty, the user must: (a) obtain a BRADY Return Authorization for the
printer, or subassembly(s); (b) ship the printer or subassembly(s), transportation prepaid to the
authorized service location; and (c) include with the Product or subassembly(s) a written description
of the claimed defect. Unless BRADY USA, INC. authorizes return of the entire Product, the user
shall return only the subassembly(s). Products returned shall be packaged in the original packing and
shipping container or comparable container. In the event equipment is not so packaged or if shipping
damage is evident, it will not be accepted for service under warranty. Surface transportation charges
for the return of the printer to the customer shall be paid by BRADY USA, INC. within the 48
contiguous states and the District of Columbia. Customer shall pay shipping costs, customs
clearance, and other related charges outside the designated area. If BRADY USA, INC.
determines that the Product returned to it for warranty service or replacement is not defective
as herein defined, BUYER shall pay all costs of handling and transportation.
BRADY supplies are warranted to be free from defects in materials or workmanship for a period of
either the stated material shelf life or 6 months from date of shipment, whichever occurs first,
provided that the BUYER has complied with BRADY USA, INC.’s guidelines on storage, handling,
and usage of the labeling supplies in BRADY printers. BRADY USA, INC. does not warrant the
performance of BRADY labeling supplies on non-BRADY printers.
Any supplies product shown to the satisfaction of BRADY USA, INC., within the time provided, to
be so defective shall be replaced without charge, or BRADY USA, INC. may issue a credit in such an
amount as it deems reasonable.
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