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Before you call - Misunderstanding instructions or omitting a step are
the most common sources of error. Please consult the manual and use
the table of contents and appendixes for help.
Be prepared - Only with ALL of the information requested can
we give you accurate and fast assistance. Also, you should be able
to answer the following questions when you call:
• Does the printer perform all self test functions properly?
• Does the printer work properly with some equipment but
not with others?
• Are the cables the same? Were the configuration settings
changed?
• Is the problem limited to one label, or does it occur on all
labels?
The Technical Solution Center is available Monday - Friday. Call
us directly at:
1-800-643-8766 7:00 a.m. to 7:00 p.m. CST
If you prefer to seek assistance in writing, please e-mail or fax a
detailed description of your problem to the e-mail address or fax
number shown below. We recommend using the included
customer service form. Enclose any sample printouts that might
illustrate the problem.
FAX: (414) 358-6767
E-mail: bradyts@execpc.com
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