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12 Month guarantee
FOR ASSISTANCE CALL THE HELPLINE ON
0870 240 8026 quoting the model and serial number
1. In the event that the Helpline is unable to resolve a
problem over the phone, the following will apply:
I. The Helpline will require the customer to provide
details of where the BT PaperJet was purchased,
date of purchase and method of payment.
II. If the fax was purchased within 28 days a brand
new replacement BT PaperJet will be despatched by
courier to the customer
III. If the product was purchased more than 28 days
ago and within the guarantee period, a ‘loan’
BT PaperJet will be despatched by courier to the
customer.
2. If 1 (III) applies, the original fax will be repaired
free of charge subject to the conditions in clause 5.
BT’s normal repair times for most faults is 14 days.
If the fax is beyond economical repair we will
replace it with a brand new BT PaperJet. On
completion of repair the customer will be contacted
and given the option of the return of the original
repaired fax and free collection of the loan fax or at
the customer’s choice retention of the loan fax.
3. A new or loan fax will be delivered by courier. If a
Helpline call is received by 4pm we can arrange an
overnight courier, but will agree a delivery time
with the customer. On delivery of the new loan or
repaired fax as appropriate, the customer must
promptly replace it in the box with the faulty fax or
loan fax to enable the courier to return the fax to
BT.
4. If the customer decides to retain the loan fax the
balance of the original guarantee will transfer to
this fax.
5. This guarantee does not cover the fair wear and
tear or accidental damage or damage caused by
improper installation. The guarantee will not apply
if upon inspection it is established that
unauthorised repairs or modifications have been
made to the fax.
In such circumstances the Customer will be sent a
condition report with a choice of either (a) paying
the cost of repair of the faulty fax or (b) the
carriage charges incurred in having the original fax
returned unrepaired and the loan fax collected
6. The liability of BT under the terms of the guarantee
is limited to the exchange of the fax or the repair
and return of the original fax
7. Excluded from this guarantee are accessories,
consumables, eg ink cartridge.
8. This guarantee applies to the original customer
only and is not transferable.
9. This guarantee does not affect the customer’s
statutory rights.