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HelpIf you have any problems using your DECTfax, this section
will give you the most common, easy-to-follow solutions.
Fax Problem Solution
Blank unit display.
The unit does not answer
incoming calls after several rings.
Blank photocopies.
The telephone exchange does not
recognise the number dialled.
The terminal does not ring.
The telephone does not work.
One or more vertical black lines on
documents copied locally or sent.
The unit displays the following messages:
OUT OF PAPER
PRINTER COVER
PAPER JAM
OVERHEATING
GAUGE EMPTY
MISSING GAUGE
CHANGE RIBBON
REMOVE DOCUMENT
MEMORY FULL
Other
• Check that the power cord and the power adopter cord are properly connected
• The FAX icon may be off: check the receive mode (Manual/automatic).
• Check the number of rings.
• Configure the unit for “private network” (see the sections headed ‘Ring settings’ and
‘Network and dial settings’ in the ‘Setting up’ chapter).
• The document was positioned was positioned facing the wrong way round in the feeder.
• Check.that the the telephone cord is properly plugged in.
• Configure your unit for pulse dialling (see the section headed ‘Pulse/tone dialling’.in the
Setting up’ chapter).
• The TEL icon is flashing: re-activate the ringing tone (see the section headed
‘Setting the ringing tone’ in the Setting up’ chapter).
• The mains may be down.
• Check that the telephone line cord is properly connected.
• Open the cover and clean the scanning sub-assembly located opposite the white roller
using a soft but not fluffy cloth dipped in surgical spirit. After cleaning, close the front
cover and make a local copy to check that the black lines have disappeared.
• Insert more paper in the paper feeder.
• Close the rear cover.
• Open the rear cover to access the paper circuit. Check that the rear cover is properly
secured after closing it.
• The last documents printed printed out are blackened; the printer’s temperature is too
high. Wait a few minutes for it to cool down
• You may have forgotten to replace the gauge smartcard when you put in the ink ribbon.
• Open the gauge housing flap and check that the gauge smartcard is inserted and
correctly positioned.
• No ink ribbon left: install a new ribbon and gauge.
• Open the front cover and check the document circuit.
• Print out faxes received and/or listen to the voice messages on the TAD (model with
built-in Tad only).
• Disconnect your unit from the mains and reconnect it. If the problem persists, contact
our Helpline on 0845 603 1066.