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72 Chapter 12
12
Troubleshooting and Maintenance
Error Messages
You may occasionally encounter a difficulty with your machine or telephone line. If this happens,
your machine often identifies the problem and displays an error message. The list below explains the
most common error messages.
ERROR MESSAGE CAUSE/ACTION
The machine is out of ribbon or the print cartridge is not
properly installed. Install the print cartridge again. (See
Replacing the Print Cartridge, page 81.)
The documents were not inserted or fed properly, or were
too long. (See Document Jam, page 74.)
The fax machine is out of paper or paper is not properly
loaded in the paper tray. Refill the paper or remove the
paper and load it again. If this error appears while
receiving a fax, load paper to restart printing. If you were
coping or printing reports, load paper and try again. (See
Paper Jam, page 74.)
A poor quality phone line resulted in a communications
error. Try the call again.
You have requested a polling call from another party, but
the other fax machine is not in Poll Waiting mode. Verify
the other parties polling setup.
The print head has overheated. Wait 30 minutes for it to
cool.
The cover is not completely closed. Close the cover.
The other party has disconnected during a call or fax.
The fax machine has a mechanical problem. Unplug the
machine. Then contact your Brother dealer for service.
The number you called does not answer or is busy. You
may also have reached a number not connected to a fax.
Check the number and call again.
CHECK CARTRIDGE
RESET OR REPLACE
CHECK DOCUMENT
REMOVE PAPER
CHECK DOCUMENT
PRESS STOP KEY
CHECK PAPER
RELOAD PAPER
COMM.ERROR
CONNECTION FAIL
COOLING DOWN
WAIT FOR A WHILE
COVER OPEN
PLS CLOSE COVER
DISCONNECTED
MACHINE ERROR XX
CALL YOUR DEALER
NO RESPONSE/BUSY