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7. Troubleshooting
93
NO PAPER XXX Put paper in the empty tray.
NO TRAY XXX Put the paper tray in the printer.
PRINT OVERRUN Cut the resolution or add the optional memory. See Installing extra memory on page 71 and
Solving print problems on page 111.
Set Page Protection to the correct size. See Device Options on page 31 and Menu table
on page 56.
SIZE ERROR DX You can only use A4, Letter and Legal size for duplex printing. Check the printer driver
setting and put the correct sized paper in the paper tray or MP tray that is selected in the
printer driver. See About paper on page 6.
SIZE MISMATCH Put the same size paper in the paper tray or MP tray that is selected in the printer driver,
and then press Go, or select the size of paper you set in the TRAY SIZE setting from the
control panel.
STORAGE FULL The RAMDISK size is set to 0 MB. Increse the RAMDISK size. Or there is no space to store
jobs. Delete unnecessary macros or fonts.
TOO MANY TRAYS Maximum number of optional trays is two. Remove additional trays.
Maintenance messages
Maintenance message Action
DRUM NEAR END The drum unit is near the end of its life. Buy a new drum unit to replace the current one.
See DRUM NEAR END message on page 80.
TONER LOW Buy a new toner cartridge and have it ready before you get a TONER LIFE END
message.
TONER LIFE END See Replacing the toner cartridge on page 75.
REPLACE PF KITMP Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper
pick up roller and separation plate) for the MP tray.
REPLACE PF KIT 1 Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper
feed roller, separation roller, separation pad, and separation pad spring) for Tray 1.
REPLACE PF KIT 2 Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper
feed roller, separation roller, separation pad, and separation pad spring) for Tray 2.
REPLACE PF KIT 3 Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper
feed roller, separation roller, separation pad, and separation pad spring) for Tray 3.
REPLACE FUSER Call your dealer or Brother Customer Service for a replacement fuser unit.
REPLACE LASER Call your dealer or Brother Customer Service for a replacement laser unit.
Call service messages
Call service message Action
ERROR ### Turn off the printer. Wait a few seconds, then turn it on again. If this does not clear the
problem, call your dealer or a Brother Customer Service.
Error message (Continued)
Error message Action