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Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can correct most errors and perform routine maintenance by yourself. If you need more help,
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Troubleshooting B
Error Message Cause Action
Cartridge Error
The toner cartridge is not installed
properly.
Pull out the drum unit and remove the toner
cartridge, then re-install the toner cartridge
in the drum unit.
Cooling Down
Wait for a while
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and Wait for
a while.
Make sure that you can hear the fan in the
machine spinning and that the exhaust
outlet is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning, disconnect the
machine from the AC power outlet for
several minutes then reconnect it.
Cover is Open The front cover is not completely
closed.
Close the front cover of the machine.
Cover is Open
(For DCP-7065DN)
The ADF cover is not completely
closed.
Close the ADF cover of the machine.
The ADF is open while loading a
document.
Close the ADF cover of the machine, then
press Stop/Exit.
Cover is Open The fuser cover is not completely
closed or paper was jammed in
the back of the machine when
you turned on the power.
Close the fuser cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press Start.
Document Jam
(For DCP-7065DN)
The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
See Document is jammed in the top of the
ADF unit (For DCP-7065DN) on page 43 or
Using the automatic document feeder (ADF)
(For DCP-7065DN) on page 21.
Drum Error The corona wire on the drum unit
needs to be cleaned.
Clean the corona wire on the drum unit.
(See Cleaning the corona wire on page 34.)
Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the
drum unit on page 36.)