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TROUBLESHOOTING 6 - 1
6
NC9100h_FM6.0
6
Troubleshooting
Overview
This chapter describes procedures for troubleshooting problems you
may encounter with a Brother Print/Scan server, it is divided into the
following sections:
1
Installation Problems
2
Intermittent Problems
3
Protocol-Specific Troubleshooting
Installation problems
If you cannot print over the network, check the following:
1
Make sure that the machine is powered on, is on-line and ready
to print.
Verify that the machine and the configuration are correct by
printing the Network configuration page. Refer to
page 3-19 of
this user’s guide. If the test fails, check:
a
If the LCD does not display “LAN Active” after being
connected to the network, then the network firmware settings
may be corrupted. Please refer to Step 3.
b
In this event, try to restore the factory default settings of the
Print/Scan server from the menu. (
See Restoring the Network
Settings to Factory Default, page 3-20.) Once you have done
that, switch the machine off then on again, then try to print out
the Network configuration page. (
See Network Configuration
List, page 3-19.)