Filter
Top Products
6 - 2 TROUBLESHOOTING
NC9100h_FM6.0
2
If the configuration page prints but you cannot print documents,
try the following
a
If you are using TCP/IP:
Try pinging the Print/Scan server from the host operating
system command prompt with the command:
ping ipaddress
Where ipaddress is the Print/Scan server IP address (note
that in some instances it can take up to two minutes for the
Print/Scan server to load its IP address after setting the IP
address). If a successful response is received, then proceed
to the Windows
®
98/Me Peer to Peer (LPR) or Internet
Printing troubleshooting section. Otherwise, proceed to step
3, and then go to TCP/IP Troubleshooting section.
b
If you are running Macintosh
®
:
If you are using the Quick Draw driver make sure that you can
see the Print/Scan server name under the Brother Ink (IP)
icon in the Chooser. If it is visible, then the connection is good,
so proceed to the Macintosh
®
Section. Otherwise, go to step
3.
If you use the TCP/IP, please visit the Brother Solutions
Center web site on: http://solutions.brother.com
3
If you cannot make any of the connections in step 2, check the
following:
a
Make sure the machine is powered on and on-line.
b
Check the cabling, network connection, and print out a
configuration page in the Network STATISTICS information to
see if bytes are being transmitted and received.
4
If you are using a repeater or hub, make sure that SQE
(heartbeat) is turned off at the hub (if applicable). Also, if you
have a hub or multi-port repeater, verify that the hub or repeater
port is good by trying the Print/Scan server on a different port or
on the other hub or multi-port repeater.
If none of the following steps are successful, there is almost
certainly a hardware or network problem!