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6
6-5
Troubleshooting
Message
PLATEN IS OPEN
CLOSE THE PLATEN
REC. PAPER JAM
SLIDE PLATEN LEFT
REMOVE DOC. ON GLASS
REPLACE CARTRIDGE
START AGAIN
STOP KEY PRESSED
PRESS SET KEY
SUPPLY REC. PAPER
SYSTEM ERROR
Exxx
Cause
The platen unit is not closed
correctly.
There is a paper jam.
A document has been left on the
platen glass.
The toner inside the cartridge is
running low.
The paper in the cassette has run
out, the toner is running low, paper
jams have occurred, or the paper
size setting is wrong while the
report is printing.
The document has stopped in the
ADF because you pressed
Stop/Reset while scanning.
No paper is loaded in the cassette
or multi-purpose tray.
An error of some kind has occurred
in the machine.
Action
Slide the platen unit to the original position.
Clear the paper jam (→ pp. 6-1 to 6-3) and
reload paper in the cassette or multi-purpose
tray.
Remove or change the document from the
platen glass.
Prepare a new cartridge, or replace the
cartridge with a new one. (→ p. 5-4)
After loading paper in the cassette, replacing
the toner cartridge, clearing jams, or
specifying the correct paper size, print the
report again.
Press Set to make the document come out
automatically.
Load paper in the cassette or multi-purpose
tray (→ pp. 2-3, 2-6). Make sure the paper
stack in the cassette or multi-purpose tray
does not exceed the height of the length
guide’s claws or the paper limit guide
respectively. (→ pp. 2-3, 2-6)
If you load paper while making copies, do
not load a different paper size.
Unplug the machine and wait for 10 minutes,
then plug it in again. If this does not solve
the problem, unplug the machine and call
your service representative.