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If you have a problem with your machine and you cannot solve it by referring to the information in this chapter,
call your service representative. (→ p. v)
• If the machine makes strange noises, emits smoke or strange smells, unplug the power cord
immediately, and then call your service representative. Do not attempt to disassemble or repair
the machine yourself.
• Attempting to repair the machine yourself may void the limited warranty.
If you need to call your service representative, make sure you have the following information:
• Product name
imageCLASS D680/D660/D661
• Serial number
The serial number is on the label located at the back of the machine.
• CAPT software version number → Printer Guide
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results
IMPORTANT
CAUTION
If You Cannot Solve the Problem
Troubleshooting