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Faxing Problems
7-8
Troubleshooting
7
Q Is the telephone line connected properly?
A Make sure all line connections are secure. (See "Connect the telephone cable
and any necessary external device," in the Set-Up Sheet.)
The machine does not switch automatically between telephone and fax receptions.
Q Is the machine set to switch automatically between telephone and fax
receptions?
AFor the machine to switch automatically, the receive mode must be set to <ANS.
MACHINE MODE>. (See Chapter 5, "Receiving Faxes.")
Confirm that an answering machine is connected to the machine and that it is
turned on with an outgoing message properly recorded.
Q Is the sending fax machine able to send the CNG signal that tells the machine
that the incoming signal is a fax?
A Some fax machines cannot send the CNG signal that tells the machine the
incoming call is a fax.
In such cases, you will have to receive the fax manually. (See "Receiving Faxes
Manually: MANUAL MODE," on p. 5-3.)
Cannot receive a document manually.
Q Is the machine set to receive manually?
AFor the machine to receive faxes manually, the receive mode must be set to
<MANUAL MODE>. (See Chapter 5, "Receiving Faxes".)
Q Did you press [Start] after hanging up the handset?
A Always press [Start] before hanging up the handset. Otherwise you will
disconnect the call.
Print quality is poor.
Q Are you using the correct type of paper?
A Make sure you load paper that meets the paper requirements for the machine.
For more information, see Chapter 5, "Copying," in the Basic Guide.
Q Is the sending fax machine functioning properly?
A The sending fax machine usually determines the fax's quality. Call the sender
and have them make sure the scanning glass of their fax machine is clean.