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Troubleshooting
Chapter 4 Troubleshooting 103
Chapter 4
Troubleshooting
This chapter includes information to help you solve printer problems. A
problem might have one or a combination of causes, including a
computer malfunction, software errors, the printer cable, or the printer.
Many printing problems are related to how your software interacts with
the printer.
If you can print a self test, but the printer does not print other jobs, or your
printed output is not what you expected, the problem is with your
computer, software, or cables.
If your printer is not operating properly, try the suggestions in this chapter
in the order listed.
Finding Information
Problem See page
Paper Jams 105
Locating Paper Jams 105
Removing Paper Jams 110
Print Quality Problems 119
Printout Has Vertical White Streaks 119
Printout Has Black Specks 120
Printout Too Light 120
Printout Too Dark 120
Printer Problems 121
CAPT Problems 124
CAPT Messages 127
Using the Trouble Shooter 129
Uninstalling the CAPT 131
LBP810-01.book Page 103 Sunday, March 11, 2001 12:26 AM