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3-3
Introduction
Scanning a
Document
Troubleshooting
Appendix
Table of Contents
Index
A If you connect the machine to a USB 2.0-equipped
computer, you may not be able to scan. If your PC
is equipped with two or more USB ports, try
connecting the machine to another USB ports. If
the problem persists, follow the procedure below to
modify the INI file. It is recommended to make a
backup copy of the file before making any changes
to it.
1. Open the following file in Notepad or another text
editor application.
Windows 98/Me:
windows\system\CNCMFP20.ini
Windows 2000:
winnt\system32\CNCMFP20.ini
Windows XP:
windows\system32\CNCMFP20.ini
2. In the [ScanSize] section, change
“Read512Bytes=0” to “Read512Bytes=1,” then
save the file. Take care not to modify any other
parts.
Q Have you specified the document source
correctly with the MF Toolbox, ScanGear MF, or
WIA driver?
A Choose between placing the document on the
platen glass or in the ADF.
Q After installing the software, did you install a
TWAIN-compatible application?
A The TWAIN system file is replaced with something
inappropriate and you will be unable to scan
images. If this happens, remove the software, then
reinstall it. (See “Installing/Uninstalling Software,” in
the Starter Guide.)
Q Is the machine recognized in [Scanners and
Cameras] of the [Control Panel] folder?
A Make sure the corresponding scanner driver icon is
displayed in [Scanners and Cameras] of the
[Control Panel] folder.
1. Click [start] on the Windows task bar → select
[Control Panel] → [Scanners and Cameras].
(Windows 98/Me/2000: Click [Start] on the
Windows task bar → select [Settings] → [Control
Panel] → double-click [Scanners and Cameras].)
2. If the corresponding scanner driver icon is
displayed in the [Scanners and Cameras], the
machine is recognized. If not, remove the
software, then reinstall it. (See “Installing/
Uninstalling Software,” in the Starter Guide.)