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Chapter 2 Cabling and Troubleshooting the CSS
Troubleshooting the CSS Hardware Components
2-38
Cisco 11500 Series Content Services Switch Hardware Installation Guide
78-13884-06
Table 2-11 Troubleshooting the CSS 11501
Symptom Recommended Action
At boot up, the following
message appears:
CHMGR: Slot
slot
/
subslot
had diagnostic failures -
NOT STARTING UP
When there is a failure on a CSS 11501
component, the CSS 11501 attempts the boot
process three times. If the boot is unsuccessful,
the CSS generates a log message and saves it in
the boot.log file. Obtain technical assistance.
Refer to “About This Guide”. For information
on log files, refer to the Cisco Content Services
Switch Administration Guide.
During normal CSS operation,
the following message appears:
Temperature has reached
x
celsius for slot
number
Check the six fans in the chassis. The
CSS 11501 is running at a temperature that is
too high, as indicated by the x variable. When a
fan failure occurs, obtain technical assistance.
You cannot access log or
archive files on the CSS disk but
traffic is still passed in and out
of the CSS.
Replace the disk containing the files. Remove
the disk and install the replacement in the
CSS 11501. Refer to the reference sheet that
comes with the replacement disk.
After you install the disk in the CSS, you must
wait 10 seconds before you can reseat or
remove it.
If the replacement disk does not have the same
software version that the CSS is running, the
CSS 11501 will not initialize the disk. You
must reboot the CSS and configure a primary
boot record. You can select the CSS software
currently on the disk or instruct the CSS where
to locate the CSS software ADI file to install on
the disk. If you archived an offline version of
your CSS running-config file, copy it back onto
the CSS.