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Cisco 11500 Series Content Services Switch Hardware Installation Guide
78-13884-06
Chapter 2 Cabling and Troubleshooting the CSS
Troubleshooting the CSS Hardware Components
Troubleshooting the CSS Modules
CSS 11503 and CSS 11506 module status is indicated by the Status LED on the
module front panel. For information about the module LEDs, see the “Cabling the
CSS 11503 and CSS 11506 Modules” section earlier in this chapter.
Table 2-12 provides suggestions for correcting problems that may occur with the
modules in the CSS 11503 and CSS 11506.
Caution Always power down the CSS prior to removing or installing a module.
Note As implemented in WebNS 5.10 and greater, when a CSS module fails during
normal operations, the CSS reboots.
Table 2-12 Troubleshooting the CSS Modules
Symptom Recommended Action
At boot up, the following
message appears:
CHMGR: Slot
slot
/
subslot
had diagnostic failures -
NOT STARTING UP
1. Power down the CSS.
2. Reseat the module in its slot.
3. Power up the CSS to boot the module.
If reseating the module does not correct the
failure, replace the module. Refer to the
reference sheet that comes with the
replacement module.
During normal CSS operation,
the following message appears
and then, the CSS reboots:
ONDM: LifeTick for
Sub-Module in slot/sub-slot
-
slot
/
subslot
failed,
resetting..
If the module is not functioning, the left Status
LED will be Red and blinking slowly. If it is an
FEM, all of its Link and Duplex LEDs will
blink synchronously. When the CSS reboots,
the Status LED is off. Use the show chassis
command to verify the state of the module.
1. Replace the module. Refer to the reference
sheet that comes with the replacement
module.
2. Power up the CSS to boot the module.