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CHAPTER
6-1
Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3
OL-6280-01
6
Troubleshooting
Troubleshooting topics are divided into the following areas:
• Viewing the Eventlog, page 6-1
• General Troubleshooting Guidelines, page 6-2
• Problems Configuring and Initiating Cisco MeetingPlace Video Integration, page 6-2
• Problems Scheduling a Video Conference, page 6-5
• Problems Joining a Video Conference, page 6-5
• Problems During a Video Conference, page 6-7
Viewing the Eventlog
All Cisco MeetingPlace logging is made to the Gateway SIM eventlog.
To view the event log, right-click the Cisco MeetingPlace icon (the orange door) in the system tray and
choose Eventlog.
Setting the Level of Logging Detail
Step 1 In the Windows Control Panel, double-click MeetingPlace Gateways.
Step 2 Click the Video tab.
Step 3 In the Tracing Level field, type a value from the following table. All entries are case-sensitive.
For This Level of Detail
Set the Tracing
Level To
Minimal logging information, including error and
video conference status from
Cisco MeetingPlace Video Integration.
Retail.
This is the default
value.