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Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3
OL-6280-01
Chapter 6 Troubleshooting
Problems Configuring and Initiating Cisco MeetingPlace Video Integration
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to register MPVideo
as authorizer.\n");
Solution
•
Cisco MeetingPlace Video Integration is unable to register itself as the authorizer on the
Cisco IPVC MCU. Check the authorization settings on the Cisco IPVC MCU. See Setting
Cisco IPVC MCU Parameters Required to Support Cisco MeetingPlace, page 3-4.
• Check if another application has previously declared itself as the authorizer on the
Cisco IPVC MCU. If necessary, reboot the Cisco IPVC MCU to disconnect all applications.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to get Video
Information from the MCU unit.\n")
Solution Cisco MeetingPlace Video Integration is unable to get video conference view settings, or the
current view settings do not fulfill the requirements. Check the previous entry in the eventlog for
explanation.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to register MPVideo
for Notifications.\n")
Solution
•
Wait a few moments to allow Cisco MeetingPlace Video Integration to try again to reinitialize.
• If this error continues to appear, contact your Cisco technical support representative. See the Guide
to Cisco Conferencing Documentation and Support.
Problem Error in Eventlog after installing Cisco MeetingPlace Video Integration: Conference
Technology Provider Initialization Failed, MCU Controller initialization failed
Solution Cisco MeetingPlace Video Integration and Cisco MeetingPlace Web Conferencing are not yet
ready to establish the connection. Wait a few minutes; Cisco MeetingPlace Video Integration will try
again to establish the connection.
Problem Cisco MeetingPlace Video Integration does not seem to be running.
Solution Verify that Cisco MeetingPlace Video Integration is running:
• Check the eventlog. You should see this message: STATUS:
Cisco MeetingPlace Video Integration READY to receive requests from MPAgent
.
• From the Cisco MeetingPlace command-line interface (CLI), type gwstatus. If it is running
correctly, its status will be OK.
Problem The Eventlog shows socket failure during Cisco MeetingPlace Video Integration initiation, and
Cisco MeetingPlace Video Integration is unable to communicate with the Cisco IPVC MCU.
Solution
• The Cisco MeetingPlace Video Integration may be on a different network domain than the
Cisco IPVC MCU and an IP port between the two has not been opened. Open port 3336.
• The Cisco IPVC MCU is down.