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Cisco CNS Network Registrar Installation Guide
OL-6242-01
Chapter 2 Installing and Upgrading Network Registrar
Troubleshooting the Installation
If the installation or upgrade does not complete successfully, first check the contents of these log files
to help determine what might have failed. Some examples of possible causes of failure are:
• An incorrect version of Java is installed.
• Insufficient disk space is available.
• Inconsistent data exists for an upgrade.
If the log messages do not clearly indicate the failure, you can gather additional debug information by
using the debug_install utility script. This script appears only if the installation failed and is located by
default in the Network Registrar program files directory:
• Windows:
–
Local cluster: C:\Program Files\Network Registrar\Local\debug_install.cmd
–
Regional cluster: C:\Program Files\Network Registrar\Regional\debug_install.cmd
• Solaris and Linux:
–
Local cluster: /opt/nwreg2/local/debug_install.sh
–
Regional cluster: /opt/nwreg2/regional/debug_install.sh
If the
## Executing checkinstall script part of the Solaris pkgadd fails, ensure that the /tmp directory
has sufficient permissions to allow a nonprivileged installation user ID to write to it.
If you still need help determining the cause or resolution of the failure, forward the output of this script
to Cisco Systems for further analysis. To contact Cisco for assistance, see the “Obtaining Technical
Assistance” section on page vii.