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Chapter 3 Paper and Ribbon
57
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Problem Cause and remedy
Printing doesn't
start.
Power to the printer is not
turned on.
Printer is not properly
connected to the
computer.
Printer configuration
setting is not proper.
→ Turn on the power switch.
If power is not provided, follow
the descriptions on Section 2:
Power Troubleshooting, Chapter
5.
→ Turn off the power switch and
connect it properly. (See Chaper 1)
→ Correct the printer configuration
setting. (See Chaper 2)
Missing lines. Print head connector
connection fails.
→ If the print head connector is not
connected properly, insert it
properly.
Dropouts. Print head is dirty.
Platen is dirty.
→ Check that the area around the
print head heating body is not
dirty. If dirty, clean it with the
cleaning pen or a soft cloth
soaked in ethyl alcohol etc.
(See Chaper 4)
→ Remove label, ribbon or paper
residue, dust etc stuck to the
platen. (See Chaper 4)
Note: If those cannot be removed, contact our service personnel.
Print is too light or
dark.
Ink ribbon and paper are
not the recommended
type.
Paper quality doesn't
match the print head
offset.
Paper width doesn't
match the print head
pressure.
Printer setup mode is not
correct.
Printing energy setting
level is not proper.
→ Change to the recommended
type after checking the maker
and model serial number of
the ink ribbon and paper.
→ Adjust the print head offset. See
Section 1: Head Offset
Adjustments, Chapter 4.
→ Adjust the print head pressure.
See Section 2: Head Pressure
Adjustments, Chapter 4.
→ Check whether the printer setup
mode is for direct-thermal or
thermal-transfer printing, and
change it as necessary. (See
Chaper 2)
→ Check the set value of the
printing energy level, and adjust it
as necessary. (See the Command
Reference separately available)