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EED
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OME
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Power
Problem Solution
Line voltage selection
switch is not in the
proper position for
your region (115V/
230V).
Set the line voltage selection switch to the
correct setting for your region, or call Compaq
Technical Support for assistance. Refer to your
Certificate of Warranty for details.
Wall outlet is bad. Test the outlet by connecting a different
electrical device to outlet.
Software being used is
not Microsoft-certified
for your version of
Windows.
Verify that the software is certified by Microsoft
for your version of Windows (see programme
packaging for this information).
Configuration files are
corrupt.
If possible, save all data, close all programmes,
and restart your computer. If the error message
returns, you may need to back up your data files
and use the QuickRestore CD. Refer to the
QuickRestore CD table in this chapter for details.
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Caution: Factory Restore reformats your
hard drive; all data files will be lost.
System files may have
been damaged. You
will need to insert a
start-up disk or
Windows Start-Up disk
to restart your
computer.
1. Insert a start-up disk in the diskette drive.
2. Restart your computer.
3. At the A:> prompt, type SYS C: and press the
Enter key. The following message will be
displayed: SYSTEM TRANSFERRED. This task
will restore the system files to your hard
drive.
4. Restart your computer.
If this task does not restart your computer, call
Compaq Technical Support. Refer to your
Certificate of Warranty for details.
Wrong memory
modules were used in
upgrade, or memory
modules were installed
in the wrong location.
Verify the installation of memory modules by
calling Compaq Technical Support. Refer to your
Certificate of Warranty for details.
Hard drive has been
damaged.
Call Compaq Technical Support. Refer to your
Certificate of Warranty for details.
Symptom
Computer will not turn on.
“Illegal Operation has
Occurred” error message is
displayed.
Computer will not start.