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NOTE You can use the Edit Other Links screen on the Settings tab to add up to five
customized links to the Web sites of your choice. (With a permanent storage device installed,
you can add up to five additional links; without the extra storage, you can add one additional
link.) These links appear throughout the EWS screens, in the Other Links box beneath the
left navigational bar. For more information, see
Edit Other Links.
The following sections describe each of the links that appear by default in the Other Links box.
hp instant support
Hewlett-Packard Company offers hp instant support, an Internet-based support system that collects
diagnostic information from your product and matches it with the HP information database. At
hp instant support, you can find intelligent solutions that help you resolve problems quickly and easily.
How hp instant support works
Information is gathered from your product and securely transmitted to Hewlett-Packard Company
when you click hp instant support. The hp instant support Web site reads the product data to
analyze the product's current status. The Web site creates a customized Web page that appears in
the browser window and contains easy-to-follow text and visual aids. The hp instant support Web site
also directs you to additional services that are available for your product.
Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the
information (for example, the serial number, error conditions, and product status) that will be
forwarded. Hewlett-Packard treats this information as confidential.
Information you can get from hp instant support
The hp instant support Web site provides these tools for troubleshooting and for maintenance:
■ Firmware and software updates.
■ Troubleshooting for recent events that are listed on the Event Log. For example, the product
might show a jam as the most recent event listed in the event Log. The hp instant support Web
site detects the event and provides troubleshooting information for the jam.
■ Support packs.
■ Product documentation, such as user guides and getting started guides.
Order Supplies
The Order Supplies link connects you to a Web page that facilitates your online ordering of supplies
from a reseller of your choice. The supplies that you need are preselected. You can change
quantities or select additional items. Your items are added to the shopping cart, ready for checkout,
ensuring that the correct supplies are ordered through your selected reseller.
52 Chapter 5 Using the Other Links as a resource ENWW
Other Links