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82 user’s guide
• System Restore This Microsoft Windows XP feature creates a restore point
where it records the PC settings at that time and date. You can later return the
PC to the settings recorded at the restore point. You can create a specific
restore point, or have the operating system create a restore point. For
example, when you use Add Programs to add a software program, the
operating system automatically creates a restore point before it adds the
software. Use System Restore to return the PC to the settings the PC had
before you installed the program. For more information, type System Restore
into the Search box in Help and Support.
• Application and Driver Recovery If the problem with the PC seems to be
with only one program or one driver, it may be that the application program
or the driver program is damaged. You can reinstall individual factory-
installed application programs and driver programs by using the Compaq
Application Recovery program (select models only); see “application
recovery“ on page 87.
• System Recovery Use the Compaq System Recovery program as a last resort
to reinstall the software. Perform System Recovery using the hard disk drive
partition first; see “system recovery“ on page 87. If necessary, next perform
System Recovery using the recovery discs and choose Standard Recovery; see
“starting system recovery using recovery discs” on page 89. Finally, if
necessary, perform System Recovery using the recovery discs and choose
full System Recovery.
Before using the Compaq System Recovery program or the Compaq Application
Recovery program, use System Restore.
NOTE: Your PC hard disk drive contains the System Recovery image in a
partition area of the disk drive. The PC does not include recovery discs in the
accessory box, but you can make your own recovery CDs or DVD; see “creating
recovery cds/dvds” on page 84.
When your PC stops working correctly, the Restart, Turn Off Computer, and
Driver Rollback methods (described above) may resolve the problem. After you
have tried these three methods, if needed, try the remaining actions, using the
table that follows as a quick reference.